Make a claim

At NZ Cover Direct we understand that unexpected events can be difficult, so we make it as easy and stress free as possible to make a claim.

Take a look at the process below to find out how to contact us and what to expect.

Step 1: Contact Us

Call us on 0800 894 504 (8:30am to 5:00pm, Monday to Friday), email us at, or fill in the form below to let us know you will be making a claim.

Step 2: Fill out your forms

Following your initial contact with us, your dedicated Claims Specialist would’ve provided you with the necessary forms for your claims process. Please complete the forms and gather any required supporting documentation.

Step 3: Send us all necessary details

Please return your completed forms and any supporting documentation to us by mail.

Claims Specialist
NZ Cover Direct
PO Box 90382
Victoria St West
New Zealand

Alternatively, please email the completed forms to

Step 4: We’ll be in touch

Your dedicated Claims Specialist will handle the rest, keeping you updated throughout the process. Once your claim form and required documentation is received, your claim will be assessed, and all valid claims will be paid without unnecessary delay.

If you have any questions about the claims process or require further information, please don’t hesitate to call us on 0800 894 504.